Refund Policy.

For direct orders confirmed by MAGICARD. For purchases made on a marketplace, start with that marketplace order.

Changes and cancellations

Email us as soon as possible if you need to change or cancel a request. Unpaid requests do not require a refund. For paid orders, request cancellation before production starts. Once work begins, cancellations for a change of mind are generally unavailable because the cards are made to order. This does not limit remedies for an incorrect, defective or damaged order, or other applicable consumer rights.

When to contact us

Contact us if MAGICARD cannot fulfil a paid order, the wrong item arrives, an item materially differs from the confirmed order, or it arrives damaged or defective. Report damage promptly and keep the packaging. Clear photos of the item and packaging, or an unboxing video if available, help us review the issue. An unboxing video is not required to submit a claim.

How to request a refund

Email magisktan@gmail.com with your order reference, order email, affected items and a short description of the issue.
Include relevant photos or proof of payment if available. Do not send passwords, card numbers or wallet keys.
Wait for our response before returning anything. We will confirm the available remedy, any return instructions, and the amount, method and expected timing of an approved refund.

How refunds are issued

Approved refunds are handled through the original payment channel where possible. If that channel cannot receive a refund, we will agree on an alternative with you before sending it. The time for funds to arrive depends on the payment provider. For Etsy or Shopee purchases, use the order's help or dispute process so that payment and any refund are handled through that platform.